Refund and Returns Policy

At HQ Malls, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy carefully.

1. Returns

  • Eligibility for Returns:
    • Items must be returned within 15 days of receiving your order.
    • Make the video of opening every parcels
    • The item must be in its original condition, unused, and with all original packaging and tags.
    • Certain items, such as personalized products, clearance items, or perishable goods, are non-returnable unless defective or damaged.
  • How to Initiate a Return:
    • Contact our support team at support@hqmalls.com with your order details and the reason for the return.
    • Once approved, you will receive instructions for shipping the item back to us.
  • Return Shipping Costs:
    • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is received by us.

2. Refunds

  • Eligibility for Refunds:
    • Refunds will be issued once we receive and inspect the returned item.
    • If your return is approved, the refund will be processed to your original payment method within 7-10 business days.
  • Partial Refunds:
    • Items that are not in their original condition or are damaged due to customer mishandling may be eligible for a partial refund at our discretion.
  • Non-Refundable Items:
    • Gift cards.
    • Downloadable software products.

3. Exchanges

  • If you received a defective or damaged item, we will replace it with the same item at no additional cost.
  • Contact us at support@hqmalls.com within 7 days of receiving the item to arrange an exchange.

4. Cancellations

  • Orders can be canceled before they are shipped. Contact us as soon as possible at support@hqmalls.com to request a cancellation.
  • If the order has already been shipped, you may return it after delivery in accordance with our return policy.

Need help?

5. Contact Us

If you have any questions about our refund and return policy, please contact us:

  • Email: support@hqmalls.com
  • Phone: +923174854023
  • Hours of Operation: within 24 hours

We value your trust and are committed to ensuring a seamless shopping experience on HQMalls.com.